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Support

We're ready to help

Sometimes getting ahead is as simple as having the right support.

Support where
and how you need it.

All Conga subscriptions include a basic support plan that provides easy access to resources and highly skilled technical support to get answers quickly. For customers with more demanding support requirements, we also offer priority case routing and accelerated SLAs.

Standard or premium, choose the level of support needed for your success.

 

  Basic Standard Premium Elite
Conga Community self-service support portal ✔ ✔ ✔ ✔
Conga University online learning ✔ ✔ ✔ ✔
Priority case routing   ✔ ✔ ✔
Named Technical Support Manager (TSM)       ✔
Global technical support - web, phone, chat   24x5  unlimited 24x7 unlimited 24x7
Accelerated SLAs (response time) 4 business hours for S1 2 business hours for S1 1 hour for S1 45 minutes*

 

* Accelerated SLAs (TSM response times)

  • weekdays during business hours (Monday – Friday; 7am – 7pm US time): 45 minutes response time
  • weekdays after hours (Monday – Friday; 7pm – 7am) and weekends (7pm Friday– 7 am Monday): 4 hours response time

**call for pricing

Note: All product purchases include a basic customer support package consisting of self-service support portal, web, and phone case submission, Conga University online learning, and live chat support.

Submit a support case in Conga Community

Submit, track the status, and collaborate in the Conga Community. 

Submit a case
Support FAQs
Have a lingering question?

You’re not alone. Take a look at our Frequently Asked Questions.

Read our FAQs
Support
Need product-specific support?

Browse our extensive library of support resources to find what you need.

Get support
Give us a call.
Americas

+1 888.887.8071

APAC

+61 180 0891 325

EMEA

+44 (0) 800 048 8934

Onboarding
Boost success with onboarding help.

Our customer onboarding program is designed to help you get up and running quickly.

Learn more
Conga University
Step up your Conga knowledge.

Discover extensive training and certification options available through Conga University.

Enroll now
Conga Services
Need help with a full implementation?

You’ve got bigger fish to fry. Let our services team get you fully ramped with Conga. Focused on time-to-value and user adoption, we'll implement a solution that fits seamlessly into your existing processes—quickly.

Contact the Conga team.

We’d love to hear from you—any day, any time.