Standard or premium, choose the level of support needed for your success.
Basic | Standard | Premium | Elite | |
---|---|---|---|---|
Conga Community self-service support portal | ✔ | ✔ | ✔ | ✔ |
Conga University online learning | ✔ | ✔ | ✔ | ✔ |
Priority case routing | ✔ | ✔ | ✔ | |
Named Technical Support Manager (TSM) | ✔ | |||
Global technical support - web, phone, chat | 24x5 | unlimited 24x7 | unlimited 24x7 | |
Accelerated SLAs (response time) | 4 business hours for S1 | 2 business hours for S1 | 1 hour for S1 | 45 minutes* |
* Accelerated SLAs (TSM response times)
- weekdays during business hours (Monday – Friday; 7am – 7pm US time): 45 minutes response time
- weekdays after hours (Monday – Friday; 7pm – 7am) and weekends (7pm Friday– 7 am Monday): 4 hours response time
**call for pricing
Note: All product purchases include a basic customer support package consisting of self-service support portal, web, and phone case submission, Conga University online learning, and live chat support.