Information Technology’s Agents of Change

How IT superheroes are pushing Digital Transformation through everyday documents.

Digital Transformation, or DX, affects every organization; it's no longer optional for companies that want to stay competitive. While getting DX right can be a game-changer, it's also a challenge. Finding effective methods to transform is essential to success. Otherwise, DX can drag on, costing time, and producing questionable outcomes.

IT Agents of Change are superheroes, playing a pivotal role in helping their organizations find workable DX strategies and succeed in carrying them out. They have found an approach to accelerating success and created meaningful advances through everyday documents. 

IT is key to implementing any Digital Transformation strategy. Where do they find themselves on that journey? Where do their organizations continue to struggle, and where have they found success?

Taking on Digital Transformation


of our IT superheroes' companies have a Digital Transformation strategy.

Every company has to overcome the difficulty of digitally transforming to be successful and stay competitive.



of those DX initiatives are successful.

But less than half of all DX projects are successful. Companies attempt to take many different roads to digitally transform, and it's easy to get lost. Successful transformation is hard to get right.


of these companies have seen at least one major benefit from their DX strategies.

DX creates meaningful change, even when initiatives are only partly successful. Imagine how much benefit is possible, if success rates were higher.


believe that documents are the key to finding a workable, effective way to digitally transform.

There's an effective way to navigate the rough road to Digital Transformation: through your everyday documents. This is what we call Digital Document Transformation, or DDX. 

IT's 10,000 foot view on transformation.

If Digital Transformation is the message, IT is the messenger. Across the board, IT recognizes the most benefits from DX, but also sees the most barriers. Because IT is leading the charge when it comes to implementing transformation, that department is tuned in to how well DX is working—or not—across every department.

Biggest barriers to Digital Transformation:

With a bird's-eye view, IT superheroes can spot where the problems are.
IT respondents see the following top challenges as holding back DX.

Employee resistance to new technologies

32 %

Workforce resistance to change

31 %

Budget cuts/lack of funding

29 %

The IT team are too time poor to implement new technologies

23 %

Regulations (like GDPR or CCPA) restrict attempts to transform

22 %

The document problems that IT wants to address with DX:

Bring together documents scattered across locations and types of storage

42 %

Cut back time spent looking for, creating, sending, and tracking documents and contracts

40 %

Create consistent customer experience (even for internal customers)

39 %

Gain better access to the data hidden in documents

38 %

Why does it matter?

Because 81% of IT Agents of Change believe they could focus on more strategic work if their organization transformed everyday documents more effectively.

IT superheroes are already working hard to create meaningful change for their organizations through DDX.

Are reducing repetitive, manual tasks for standard data management

55 %

Are automating data management to cut down work and errors

51 %

Are creating access to data for review and process improvement

49 %

As the stewards of the technology changes that make DX possible, IT is making a difference. Working to simplify, automate, and create visibility is accelerating the Digital Transformation journey.

Here’s where IT professionals are seeing big benefits when it comes to DDX:


See DDX as providing a competitive advantage.


Report the top benefit experienced is greater information security.


See the top benefit as cost savings.

Download the full report to find out more today about The State of Digital Document Transformation, and what it can mean for your IT team.